Drawing on extensive experience with unstable, violent, intoxicated and mentally ill people, former Corrections Sergeant Rory Miller delivers a street-level guide to building rapport, taking command and avoiding force.(from Amazon.com)
In all, this was a decent manual for dealing with mentally disturbed people. My girlfriend is a caregiver for developmentally disabled individuals and she had her own thoughts on what Miller had to say. Not all of it was positive. We had some discussions. ;)
According to her, some of what Miller says is outdated and some of it is inaccurate, but she agrees with me that the basic idea (talk to a mentally disturbed person like a person ) is a good one. This was also written from the perspective of someone who could use force if necessary (Miller was a corrections officer for 17 years), so that colors his narrative in a lot of ways.
Anyhow, if you want a good review of how mentally disturbed people are handled in American jails, this is your book. It's also a great reference piece for writers.
Sgt. Miller gives several in depth examples, strongly emphasizing his key points in a cohesive manner. Definitely worth reading for those who have trouble understanding how to work with people who suffer psychological impairments. The information gives a helpful, cogent, and flexible template from which to work from.