Why do some businesses “fail to scale�? Executive coach and organizational consultant Rob Bier offers up twenty essential rituals business leaders need to integrate into their organizations to make growth frictionless, easy, and above all, sustainable.
In Smooth Scaling, Rob Bier reveals the often-overlooked reasons behind the “fail to scale� phenomenon—the low-quality, high-friction interactions that become increasingly common as companies expand. Bier’s solution? Based on his extensive experience as an executive coach who specializes in building high-performing organizations, Bier has created twenty foundational rituals that business leaders can integrate into the daily habits of their organizations to make interactions as frictionless as possible, allowing them to scale more easily, and more sustainably, than ever before. Where other books on high-speed scaling focus on strategy, fundraising, or product-market fit, Smooth Scaling addresses the most pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: poor human interactions.
Strategy, performance, culture, team cohesion, and employee engagement all live or die on the quality of human interactions across the business, from employee one-to-ones with their managers, to team and cross-functional meetings, to vision-setting town halls. When those interactions are healthy, functional, and aligned with the values and strategy of the mothership, they grease the skids for success. But if poor quality interactions aren’t dealt with, they result in the bureaucracy, bottlenecks, and bickering so common in high-growth companies. This can throw sand in the gears of every business function and may even threaten to bring the enterprise to a sluggish standstill at its most critical inflection point.
In Smooth Scaling, readers will learn:
* Why the “fail to scale� problem hasn’t been solved before. * What a high-performance organization is * And how to build one. * How what worked when your company was small won’t work forever. * How to build a top team with the people you’ve got. * How to assess and improve the quality of interactions taking place across their organization. * How to build a culture that has trust at its foundation. * Twenty practical rituals that lead to sustained high performance.
Visionary leaders understand that rapid scaling has the potential for massive rewards but also carries risk. Those who want to see their organizations blow up—in a good way—while maintaining high performance will find in this book a powerful set of tools that will help them grow a business that’s truly built to last.
Rob Bier is a serial entrepreneur and seasoned venture investor. He is the founder and managing partner of Trellis, a leadership advisory firm that helps growth companies build high-performance organizations. Over the past 12 years he has worked with the CEOs of over 40 scale-ups, including 8 that became unicorns during the time he worked with them.
Previously he founded and led a fintech company in the Netherlands and a venture capital firm in London. He was a senior partner in the management consulting firm Monitor Group (now Monitor Deloitte) and a leader of their Organizational Effectiveness practice.
He grew up in Tucson, Arizona and earned an engineering degree from Stanford University and an MBA from the Harvard Business School. He now lives in Singapore with his children, Ava and Nate, and his dogs, Hoffmann and Rosie Bagel.
"Smooth Scaling: Twenty Rituals to Build a Friction-Free Organization" by Rob Bier is a book of practical approach to tackling the often-overlooked issues that hinder scaling in organizations. This book focuses on reducing organizational friction, which he identifies as a key obstacle to growth. Rather than focusing on strategy or fundraising, Bier offers 20 actionable rituals designed to improve daily interactions and build a high-performance, scalable organization�. This book has a real-life applicability and Bier's extensive experience in helping companies scale. The rituals address building trust, enhancing productivity through effective management, breaking down departmental silos, and maintaining a cohesive culture. Overall, "Smooth Scaling" is recommended for business leaders looking to understand and mitigate the internal frictions that can impede growth, making it a valuable resource for sustainable scaling.
This entire review has been hidden because of spoilers.
The book offers a refreshing departure from the typical scaling playbook. While many business books focus on grand strategies and financial projections, Bier dives deep into the most overlooked yet important aspects that can make or break a company.
What sets this book apart is its laser focus on the human element.
Bier convincingly argues that even the most brilliant business plans can falter if not supported by a high-trust organizational machine.
From his extensive experience, he shares the patterns of friction that arise as companies grow and provides solutions to solve them.
Bier's twenty "Rituals" are the heart of the book. They offer practical, implementable steps for building trust, fostering collaboration, and empowering employees.
By integrating these rituals into daily operations, companies can scale processes, boost productivity, and create a culture of innovation.
While some might argue that building a high-trust culture is easier said than done, _Smooth Scaling_ provides legit frameworks and real-world examples to guide readers through the process.
It’s a valuable resource for any leader navigating the complexities of scaling a business.
Ultimately, Smooth Scaling is a must-read for anyone seeking to build a sustainable, high-performing organization.
By addressing the often-neglected human side of scaling, Bier has created a roadmap for companies looking to overcome growth challenges and achieve lasting success
Rob Bier’s “Smooth Scaling: 20 Rituals to Build a Friction free Organization� is all about explaining the actual meaning of scaling in brief and how it helps an organization in not only growing but also in handling the minute frictions arising which can create a huge ruckus if not taken care of. The author has explained in brief how many leaders just focus on revenues, profits and productivity thus ignoring the fact if people working in the organizations are content with their work or not. The author has come forward with the strategy how collective thinking, team work and letting people express their ideas can contribute in a positive and productive way to the organization. Also the author has briefly narrated how following simple rituals can add to an organization’s long term improvement and effectiveness thus reducing the conflicts and stressful situations arising. Also the author has pointed out how trust, transparency, communication, team building, group discussions form the key in handling the conflicts and reducing the gap between the different layers of positions in an organization. Overall the author has clearly emphasized how solving the frictions and small issues and misunderstandings add to the scaling of an organization through a proper channel. The language used is very simple and the context of the book is very engaging as well for all professionals who wish to run an successful organization. The book serves as a stepping guide for the professionals and is a must read for all the people out there.
In Smooth Scaling, Rob Bier offers practical advice for managing the people problems that come with business growth. Unlike many business books, it focuses on the inner workings of organizations and provides actionable tips to solve human issues that can hinder growth.The book highlights the importance of developing leadership teams and promotes learning and evolving as essential for smooth scaling. Bier provides easy-to-follow practices that integrate into daily routines, improving teamwork and efficiency.Combining theory with personal anecdotes, the book makes its concepts clear and relatable. Bier’s step-by-step rituals are based on extensive experience and are practical tools for smooth growth. His background in building and scaling businesses, venture capital, and advising top companies in Asia gives his advice real-world credibility. One of the standout features of this book is its focus on creating a culture of continuous improvement and adaptability. The rituals are not just about immediate fixes but about building long-term habits that support sustainable growth and a positive work environment.Overall, Smooth Scaling is an invaluable resource for anyone seeking to improve their organization's efficiency and cohesiveness. It's a well-researched, engaging, and highly practical guide that will benefit leaders and teams alike. I highly recommended this book !!!!
In "Smooth Scaling", Rob Bier presents a comprehensive guide for leaders and entrepreneurs seeking to scale their businesses efficiently. Bier skillfully addresses the often-overlooked issue of organizational friction, providing practical solutions to internal challenges that hinder growth. He astutely identifies trust as the cornerstone of a friction-free organization, offering actionable strategies to cultivate a culture of trust among team members.
The book empowers managers to lead high-performing teams, bridging departmental silos to foster collaboration and drive results. Bier's approach prioritizes sustainable growth, supplying frameworks and tools for long-term success. With a focus on actionable advice, "Smooth Scaling" equips readers with the knowledge and skills necessary to overcome common scaling obstacles.
Throughout the book, Bier shares real-world examples and case studies, illustrating the practical application of his strategies. His writing style is clear, concise, and accessible, making the book an enjoyable read for entrepreneurs and leaders at various stages of their scaling journey. With its comprehensive approach and actionable advice, "Smooth Scaling" is a must-read for anyone serious about scaling their business effectively.
Rob Bier's "Smooth Scaling" delves into a frequently overlooked yet significant obstacle for companies: the friction within their organizational structure. This friction, which encompasses problems such as miscommunication, ineffective operations, and fragmented departments, can greatly impede progress. Bier offers a remedy through tangible "rituals" designed to enhance trust, strengthen leadership, and promote efficient teamwork.
The book stands out for its focus on actionable guidance. Every ritual is thoroughly outlined and backed by exercises and models, making it straightforward for readers to apply these strategies in their own businesses. Bier reinforces his concepts with real-world examples, showcasing how firms have effectively integrated these rituals.
To sum up, "Smooth Scaling" offers essential insights and methodologies for companies looking to navigate the hurdles of growth. Its systematic approach, practical rituals, and real-life case studies render it an invaluable resource for leaders seeking to establish a well-oiled and high-performing enterprise. It's certainly a book worth adding to your collection.
Rob Bier's "Smooth Scaling" delves into a frequently overlooked yet significant obstacle for companies: the friction within their organizational structure. This friction, which encompasses problems such as miscommunication, ineffective operations, and fragmented departments, can greatly impede progress. Bier offers a remedy through tangible "rituals" designed to enhance trust, strengthen leadership, and promote efficient teamwork.
The book stands out for its focus on actionable guidance. Every ritual is thoroughly outlined and backed by exercises and models, making it straightforward for readers to apply these strategies in their own businesses. Bier reinforces his concepts with real-world examples, showcasing how firms have effectively integrated these rituals.
To sum up, "Smooth Scaling" offers essential insights and methodologies for companies looking to navigate the hurdles of growth. Its systematic approach, practical rituals, and real-life case studies render it an invaluable resource for leaders seeking to establish a well-oiled and high-performing enterprise. It's certainly a book worth adding to your collection.
An amazing book to understand the process of scaling up of any business and to learn about complexities that arises during expansion. Reading this book will help you understand that just expanding will not only make your business grow better and faster but will create complexity in an organisation. Smooth scaling can be achieved by creating valuable and interactive relationships and building trust in between every team member as well as by creating some rituals to follow as in long haul it develops some great habits and to follow a number of different practices described in the book and in turn this will make your business to grow in a true sense overcoming many of the complexities that arises in scaling the business. The book ‘Smooth scaling� is a must read for the people who wants to scale their business. Rob Bier has written about a number of CEO’s and their companies as an example to point out where they have gone wrong in the process of scaling their businesses or if they have done anything different to make their scalability better to achieve success in business.
If you’re aiming to be a successful leader, founder or CEO, this book is your guide. It addresses the recurring issues that companies face as they grow, such as leaders not keeping up with their departments, internal conflicts, and strained cross-functional relationships. The author provides practical rituals to overcome these challenges. Chapters like "The Struggle to Scale" and "What’s a High-Performance Organization?" set the stage for understanding the problems. The rituals, such as "Thinking Together" and "Effective Delegation," offer actionable steps. The actionable steps and practical advice make it easy for leaders to implement changes and anticipate problems before they escalate. This book is a treasure trove of knowledge, equipping leaders with the skills to anticipate and navigate growth challenges. It is ideal for current and aspiring leaders who want to navigate growth challenges successfully.
This book is an excellent tool for business owners who are expanding. Through clearly defined rituals, it sheds light on frequent problems that occur throughout expansion and provides workable, simple-to-implement solutions. This book stands out for its emphasis on concrete suggestions rather than general guidance, offering leaders easy-to-implement actions.
The author's method is surprisingly straightforward and beneficial, giving leaders the skills they need to foresee possible problems and take appropriate action before they become more serious. Leaders can build a resilient and innovative culture inside their firms by adhering to certain practices.
All things considered, this book is a goldmine of knowledge for any leader hoping to effectively manage growth and assemble a creative, progressive team. It's a priceless manual for handling the challenges of growth and attaining long-term success.
"Smooth Scaling: Twenty Rituals to Build a Friction-Free Organization" by Rob Bier is a must-read for anyone looking to grow their business smoothly. Bier breaks down complex business concepts into simple, easy-to-follow rituals. Each chapter focuses on a specific ritual designed to help organizations reduce friction and operate more efficiently. Bier’s writing is straightforward and practical, making it accessible to readers at all levels of business experience.
Rob Bier's narrative is clear and engaging. He shares real-life examples and personal experiences to illustrate how these rituals can be applied in various situations. His approach is not just theoretical but rooted in practical application, making it easy for readers to implement these strategies in their own organizations. With "Smooth Scaling," Bier provides a valuable roadmap for achieving sustainable growth and creating a more harmonious work environment.
In my view, effectively managing the internal workings of a growing organization is a crucial obstacle to achieving lasting growth. This often overlooked aspect of company development can be addressed using the comprehensive framework outlined in "Smooth Scaling". The author's deep understanding of common challenges and practical solutions is extremely valuable. Topics such as building trust, empowering managers, and fostering a strong, supportive culture are highlighted as essential for business success during growth phases. I believe that implementing the rituals outlined in this book will enable our operations to scale more efficiently and rapidly.
Drawing from my knowledge, I can confidently say that "Smooth Scaling" provides actionable insights that can significantly enhance organizational effectiveness and accelerate growth trajectories.
Reading this book will make you differentiate the meaning of expansion and scaling. Scaling doesn’t mean just to expand or increase the size of your organisation but Scaling means building an organization that performs better as it grows, to improve team dynamics and to strengthen the management. The book highlights that quality of conversations and ways of interaction between team members has significant impact on the motivation and performance of the person involved. An excellent book to make you believe in not just training or educating your team to scale up your organisation but to make it ritualistic and thus effective in the workplace. I enjoyed reading so many examples, that makes you understand where they went wrong while scaling their business, given by the author and it’s a must read if scaling your business is going to be the next step for your company.
It provides a clear guide to understanding and overcoming the challenges of scaling a business while maintaining high performance. The book begins by discussing the difficulties organizations face as they grow. It emphasizes the importance of high-performance interactions among employees and introduces rituals as essential tools for mastering and spreading beneficial behaviors. The book also covers the evolution of the CEO's role and offers practical advice on organizational design to ensure the right interactions occur at the right time. By implementing the rituals discussed, companies can reduce friction and sustain high performance, creating a culture of trust and effective communication.
This book is a gem for leaders who want to scale their organizations effectively. It breaks down the common problems faced during growth, such as dysfunctional teams and disconnected staff. The chapters are well-structured, with each one focusing on a specific area of improvement. My favourite chapters were "Trust Building" and "Talent Building," because it provided clear, actionable advice. The book’s practical approach makes it a must-read for anyone looking to build a high-performance organization. It provides a roadmap to avoiding the pitfalls of scaling, making the journey smoother. Perfect for anyone looking to build a high-performance organization and navigate the complexities of growth.
Holistic Perspective: One of Bier’s strategies is the focusing on the process of scaling at the macro and micro levels of organization. Applicability: All the Rituals discussed in this paper are applicable no matter the person � the owner of a beginning startups or the manager of a large company. Real-Life Insights: This makes the book candid in a way that one can easily relate with, because the writer in this case uses his own life experiences. All in all, “Smooth Scaling� should be regarded as the book that contains priceless information for successful leaders who want to build organizations that are capable of sustainable further growth after the first achievements.
As a professional in startup who hold a position of Chief of Staff, I admit that this book reflects what I do on a day-to-day basis. To read a book that can relate to you in the strongest way possible is an amazing experience. Rob Bier is very popular in Southeast Asia startup scene. Hence, we can easily relate to his writings.
I bought this book during one of his seminar, and I was truly impressed by his presentation, how he sees things. His book does not fall far from that. I love how he draws perspective in which he presents a very clear message and reason behind his ritual. I strongly resonate with his hypothesis that organizational friction is the core issue in scaling a start-up.
This will be a game-changer for any startup who is willing to change.
Smooth Scaling: Twenty Rituals to Build a Friction-Free Organization" by "Smooth Scaling: Twenty Rituals to Build a Friction-Free Organization" by Rob Bier is a transformative guide for leaders aiming to streamline their operations and foster a more efficient workplace. This book is packed with twenty actionable rituals that provide clear, practical steps to minimize friction and boost productivity.Overall, "Smooth Scaling" is a must-read for entrepreneurs, managers, and anyone involved in organizational development. It's an insightful, practical, and inspiring guide that will help you build a friction-free, high-performing organization. Highly recommended!
What I love about this book is its focus on practical actions rather than generic advice. It’s incredibly practical, offering specific actions that leaders can take to improve their organizations. The problems discussed, like internal conflicts and disconnection from leadership, are relatable and common. The solutions discussed are game-changers and explained deeply, offering a fresh approach to common leadership challenges. This book is an essential read for leaders who want to transform their companies and drive sustainable growth. If you want to be a leaders who is serious about making tangible improvements in their organizations then this is a must-read guide for you.
This book is a comprehensive guide for anyone looking to build and scale a high-performance organization. It delves into the several issues that leaders face and provides a practical solution to tackle all the challenges. The chapters are detailed and provide a clear framework for addressing problems in scaling your organisation. The book’s focus on building the habits and skills necessary to avoid these challenges makes it a valuable resource. It’s a blueprint for creating a cohesive and high-functioning team. This book is a must-have for any leader looking to navigate the complexities of growth and foster a high-performance culture.
This is the Practical Guide, the guide that is devoted to frictionless growth.
Encompassing the idea of Smooth Scaling, Rob Bier’s contribution defies the usual business literature that centers on only strategy or funding. Instead, it zeroes in on the often overlooked yet critical factor that can hinder scaling efforts: the dynamics of conflict associated with the creation of friction at the level of organization.
Diagnosing Organizational Friction: Bier skillfully perceives the clash reasons that appear as corporations evolve. These are problems that are somewhat expected to occur but when they do they are often surprising; they slow development and efficiency.
This book has many many better ideas such as Rituals for Success: It is therefore easy to agree with Pagans when he suggests that the core of the book is the twenty core Rituals. All of these actionable practices form a part of day-to-day organizational functions and thus enhances the operation’s effectiveness and flexibility. Basically, starting from learning how to build trust when you are not yet big enough to trust each other to dealing with issues of structural tensions where different departments are working under different paradigms, Bier outlines specific things that can be done to scale while avoiding many of the problems seen in companies like Enron.
In 'Smooth Scaling', Rob Bier offers a game-changing guide to building a seamless and efficient organization. Through twenty actionable rituals, Bier provides a roadmap for leaders to overcome common growth obstacles and foster a culture of fluid collaboration. With practical wisdom and real-world examples, this book can be a good read for entrepreneurs and executives seeking to scale their businesses without sacrificing agility or innovation.
Bier's expertise shines through in his engaging writing style, making this book an invaluable resource for anyone looking to future-proof their organization and achieve sustainable success.
Smooth Scaling� by Rob Bier is the kind of advice to executives managing their organizations� growth. Rather than drowning in the sea of strategy, Bier dives into the heart of scaling: Conflict in the organization.In this case, it refers to the various tensions that exist within the organization.
Bier identifies the obsolescers—standard but sly—that hinder scaling processes. These are not some concepts developed in the comfort of an ivory tower; rather, they are the actual barriers that trip up managers.
What can be considered magical are the twenty Rituals that form the reminiscence of Saramago’s novel. These are not magical words but the effective methods of working.
Smooth scaling is one of the finest book to learn about finance in multiple ways . People-Centric Approach In the view of Bier, more should be made out of internal resources than is pursued in a quest for outside solutions. He displays how a Firm can turn managers into producers and develop efficient teams with available material at his disposal. What's best in this book is the explanation of Cohesive Culture- Thus, the problem of trust emerges as companies grow and the cultures related to it become difficult to preserve. In the writing “Smooth Scaling�, information will be provided on how it is possible for the team to remain coherent during growth
This book serves as an essential guide for anyone aiming to build and scale a high-performance organization It addresses a variety of issues that leaders encounter and offers practical solutions for overcoming these challenges. Each chapter is meticulously detailed presenting a clear framework for addressing problems in organizational scaling By emphasizing the development of habits and skills crucial for avoiding common pitfalls, the book becomes an invaluable resource It provides a blueprint for creating a cohesive, high-functioning team. For any leader looking to navigate the complexities of growth and cultivate a high-performance culture, this book is indispensable.
"Smooth Scaling" by Rob Bier is an excellent guide for businesses facing growth issues like poor communication and slow processes. Bier suggests easy routines to build trust, empower managers, and create strong teams. The book is special because it gives clear, practical steps. Each routine has detailed explanations with exercises and examples, making it simple to use in any company. Real-life case studies show how other businesses have succeeded with these methods. Overall, "Smooth Scaling" is a valuable guide for any growing business. Its clear structure and real-world examples make it a useful tool for leaders wanting a high-performing organization. It’s definitely worth reading.
"Smooth Scaling" by Rob Bier addresses common business problems like communication breakdowns and inefficient processes. Bier offers practical routines to build trust, empower managers, and create high-performing teams. The book stands out because it gives clear, actionable steps with exercises and frameworks. These make it easy to apply the routines in any organization. Real-life case studies show how other companies have used these methods successfully. Overall, "Smooth Scaling" provides valuable insights and practical tools for businesses aiming to grow smoothly. The clear structure and real-world examples make it a great resource for leaders. You should definitely get a copy.
This entire review has been hidden because of spoilers.
This book is must read for all the leaders of the organisation whose practical methods will help in building a high-performance organization . It's also explains the problems which are faced during the growth face of the company. The real life case studies of different companies in detailed manner in chapters will be very fruitful for the new companies to work in more organised way and how to run the organisation smoothly. The chapters are very engaging and if applied properly, this will help the company to grow. Overall Smooth Scaling is a great book and this will help me in future prospects.
This book, Smooth Scaling, is a valuable resource for anyone involved in business growth. It offers practical strategies, like the 20 Rituals, to overcome common challenges as companies expand. Addressing organizational friction is key to sustainable development, and this book provides clear solutions. As someone with experience in business expansion, I highly recommend applying these insights to your own company and sharing them with others in your industry. Great job by the author in making complex concepts accessible and actionable.