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Making a Difference: Candid Perspectives from Civil Servants

Assorted Authors

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How do a few thousand officers manage the top level administration of a country with 29 states, 22 languages and a population of a billion plus?

Whether steering national policies or giving justice to a single individual, these first person accounts by one-time top civil servants showcase the inside of a world unknown to even the most ardent watchers of public administration.

Part I presents 23 compelling accounts describing how specific administrative challenges were confronted but not without risking everything; the difficulties faced and howusing service networks often becomes the most reliable avenue to success.

Part II has eight articles mostly showing how seeing the funny side of a situation can transform the most banal happenings into unforgettable lessons particularly for young officers.

At the core of everything is an effort at governance backed by one common thread- the willingness to make a difference!

243 pages, Kindle Edition

Published May 27, 2017