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Key Performance Indicators (KPI): The 75 Measures Every Manager Needs To Know
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.
Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.
From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives youall theessentialperformanceindicators.
A practical guide to the most powerful financial and non-financial performance indicators vital for every business.
The full text downloaded to your computer
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search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
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TheeBooks products do not have an expiry date. You will continue to access yourdigitalebookproducts whilst you have yourBookshelf installed.
Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.
From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives youall theessentialperformanceindicators.
A practical guide to the most powerful financial and non-financial performance indicators vital for every business.
The full text downloaded to your computer
With eBooks you
search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
Upon purchase, you'll gain instant access to this eBook.
Time limit
TheeBooks products do not have an expiry date. You will continue to access yourdigitalebookproducts whilst you have yourBookshelf installed.
514 pages, Kindle Edition
First published June 27, 2011
224 people are currently reading
1,092 people want to read
About the author
Bernard Marr
63books120followersBest-Selling Author, Keynote Speaker and Leading Business and Data Expert
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Displaying 1 - 14 of 14 reviews
February 27, 2022
I read this book on the recommendation that it’s a Top 10 must read for consultants - given the problem solving skill mega trend that exists today, all managers should build consultancy skills.
75 KPIs across finance, operations, sales, supply and Human Resources. Each of them are broken down into the definition, how to measure, sources, costs of measuring and tips/warnings so it makes for a great reference book.
My three favourite KPIs;
📖 Operating Profit Margin; because it’s a good reminder to me that there’s costs that impact the profit of a business department beyond just the costs of good sold.
📖 Customer Satisfaction Index; because without satisfied customers the business is unlikely to succeed but it’s also useful to know how this could be applied in a public or monopolistic business environment.
📖 Training Return on Investment; because this one is such a difficult one to calculate but so critical to master to support the competence agenda in organisations.
75 KPIs across finance, operations, sales, supply and Human Resources. Each of them are broken down into the definition, how to measure, sources, costs of measuring and tips/warnings so it makes for a great reference book.
My three favourite KPIs;
📖 Operating Profit Margin; because it’s a good reminder to me that there’s costs that impact the profit of a business department beyond just the costs of good sold.
📖 Customer Satisfaction Index; because without satisfied customers the business is unlikely to succeed but it’s also useful to know how this could be applied in a public or monopolistic business environment.
📖 Training Return on Investment; because this one is such a difficult one to calculate but so critical to master to support the competence agenda in organisations.
February 12, 2018
Insanely practical guide on Metrics and frameworks for thinking through the levers of business operations. This is a go to desk reference for anyone in operations or looking for a crash course in operations.
December 14, 2017
Эрт уншиж байхгүй яавдаа л гэж бодож байна даа.
Ядаж 5 жилийн өмнө
Ядаж 5 жилийн өмнө
August 13, 2018
Excellent book, very practical and straight to the point
October 24, 2018
Great reading for a plane trip. Good charts.
September 18, 2021
lexical description of universal kpi's
December 19, 2021
No real insight or usefulness. Too generic
January 15, 2022
If you want to be KPI manager, I advice to read this book.
May 12, 2023
Korisno
February 18, 2024
400 pages worth of KPIs. The author doesn’t even add a conclusion or outro. You really get what you asked for, without any fluff, nothing more or less. I like it!
May 30, 2015
Great to get more in depth explanations of KPIs or to come up with new ones for your company. The author structures the whole book very logically; I find it extremely easy to navigate and get a lot of new ideas on the topic of KPIs.
The author quotes relevant references to dig deeper on each KPI.
The author quotes relevant references to dig deeper on each KPI.
September 23, 2012
Perfect execution of a humble concept. A book I'll return to [sic].
April 29, 2016
If you need to know about setting KPIs, this is your book... Straightforward and practical.
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May 28, 2017i want read this book
Displaying 1 - 14 of 14 reviews
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