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IT Auditing #6
IT Auditing: IT Service Delivery and Support
Upon completion of this training the participant will be able
1. Develop, implement, and/or incorporate an IT Service Delivery and Support risk-based audit and review procedures strategy and objectives in compliance with ISACA's standards to ensure that the organization's information technology and business processes are adequately controlled, monitored, assessed, and aligned with the organization's business objectives.
2. Incorporate IT Service Delivery and Support into audits and reviews to ensure that the IT audit/review strategy and objectives are achieved.
3. Obtain sufficient, reliable, relevant, and useful evidence to achieve the IT Service Delivery and Support audit or review procedures objectives.
4. Analyze IT service related information gathered to identify reportable conditions and reach conclusions.
5. Review management's IT Service Delivery and Support risk assessment to provide reasonable assurance that control objectives have been achieved.
6. Communicate IT Service Delivery and Support audit or review results to key stakeholders.
7. Facilitate the implementation of IT Service Delivery and Support risk management and control practices within the organization.
1. Develop, implement, and/or incorporate an IT Service Delivery and Support risk-based audit and review procedures strategy and objectives in compliance with ISACA's standards to ensure that the organization's information technology and business processes are adequately controlled, monitored, assessed, and aligned with the organization's business objectives.
2. Incorporate IT Service Delivery and Support into audits and reviews to ensure that the IT audit/review strategy and objectives are achieved.
3. Obtain sufficient, reliable, relevant, and useful evidence to achieve the IT Service Delivery and Support audit or review procedures objectives.
4. Analyze IT service related information gathered to identify reportable conditions and reach conclusions.
5. Review management's IT Service Delivery and Support risk assessment to provide reasonable assurance that control objectives have been achieved.
6. Communicate IT Service Delivery and Support audit or review results to key stakeholders.
7. Facilitate the implementation of IT Service Delivery and Support risk management and control practices within the organization.
CD-ROM
First published February 22, 2008
9 people want to read
About the author
Robert E. Davis
25Ìýbooks11Ìýfollowers obtained a Bachelor of Business Administration degree in Accounting and Business Law, a Master of Business Administration degree in Management Information Systems, and a Doctor of Business Administration degree in Information Systems Management from Temple, West Chester, and Walden University; respectively. In addition, during his twenty years of involvement in education, Dr. Davis acquired Postgraduate and Professional Technical licenses in Computer Science and Computer Systems Technology. Dr. Davis also obtained the (CISA) certificate -- after passing the 1988 Information Systems Audit and Control Association’s rigorous three hundred and fifty multiple-choice questions examination; and was conferred the (CICA) certificate by the Institute for Internal Controls.
Since starting his career as an information systems (IS) auditor, Dr. Davis has provided data security consulting and IS auditing services to the United States Securities and Exchange Commission, United States Enrichment Corporation, Raytheon Company, United States Interstate Commerce Commission, Dow Jones & Company and Fidelity/First Fidelity (Wells Fargo) corporations as well as other organizations; in staff through management positions.
Prior to engaging in the practice of IS auditing and information security consulting; Dr. Davis (as a corporate employee) provided inventory as well as general accounting services to Philip Morris, USA and general accounting services to Philadelphia National Bank (Wells Fargo). Furthermore, he has prior experience as a freelance writer of IT audit and information security training material. Specifically, his published credits include:
•Assuring IT Legal Compliance
•Ensuring Information Assets Protection
•IT Auditing: An Adaptive Process
•IT Auditing: Assuring Information Assets Protection
•IT Auditing: Business Continuity and Disaster Recovery
•IT Auditing: Information Assets Protection
•IT Auditing: Information Security Governance
•IT Auditing: Irregular and Illegal Acts
•IT Auditing: IT Governance
•IT Auditing: IT Service Delivery and Support
•IT Auditing: Systems and Infrastructure Life Cycle Management
•IT Auditing: The Process
Dr. Davis has authored articles addressing IT issues for The Institute of Internal Auditors, IT Governance LTD and ISACA as well as furnished Internet content to Techtarget.com, Toolbox.com and Suite101.com. Additionally, his editorial experience includes reviewing Carnegie Mellon University's technical report "" and five chapters of Bloomsbury's "".
In regards to training individuals in the information systems audit process, he has provided instruction to the Data Processing Management Association, ISACA-Philadelphia Chapter CISA Review Course participants, 3rd Annual Securasia Congress delegates and an Internet CISA study group.
Based on his accomplishments, Dr. Davis has been featured in Temple University's Fox School of Business and Management Alumni Newsletter as well as The Institute for Internal Controls e-newsletter. Furthermore, he has achieved recognition as the (First and Inaugural) Temple University CISA in Residence and a Temple University Master of Science in IT Auditing and Cyber-Security Advisory Councilmen. Lastly, he has accepted invitations to join Delta Mu Delta International Honor Society, the Golden Key International Honour So
Since starting his career as an information systems (IS) auditor, Dr. Davis has provided data security consulting and IS auditing services to the United States Securities and Exchange Commission, United States Enrichment Corporation, Raytheon Company, United States Interstate Commerce Commission, Dow Jones & Company and Fidelity/First Fidelity (Wells Fargo) corporations as well as other organizations; in staff through management positions.
Prior to engaging in the practice of IS auditing and information security consulting; Dr. Davis (as a corporate employee) provided inventory as well as general accounting services to Philip Morris, USA and general accounting services to Philadelphia National Bank (Wells Fargo). Furthermore, he has prior experience as a freelance writer of IT audit and information security training material. Specifically, his published credits include:
•Assuring IT Legal Compliance
•Ensuring Information Assets Protection
•IT Auditing: An Adaptive Process
•IT Auditing: Assuring Information Assets Protection
•IT Auditing: Business Continuity and Disaster Recovery
•IT Auditing: Information Assets Protection
•IT Auditing: Information Security Governance
•IT Auditing: Irregular and Illegal Acts
•IT Auditing: IT Governance
•IT Auditing: IT Service Delivery and Support
•IT Auditing: Systems and Infrastructure Life Cycle Management
•IT Auditing: The Process
Dr. Davis has authored articles addressing IT issues for The Institute of Internal Auditors, IT Governance LTD and ISACA as well as furnished Internet content to Techtarget.com, Toolbox.com and Suite101.com. Additionally, his editorial experience includes reviewing Carnegie Mellon University's technical report "" and five chapters of Bloomsbury's "".
In regards to training individuals in the information systems audit process, he has provided instruction to the Data Processing Management Association, ISACA-Philadelphia Chapter CISA Review Course participants, 3rd Annual Securasia Congress delegates and an Internet CISA study group.
Based on his accomplishments, Dr. Davis has been featured in Temple University's Fox School of Business and Management Alumni Newsletter as well as The Institute for Internal Controls e-newsletter. Furthermore, he has achieved recognition as the (First and Inaugural) Temple University CISA in Residence and a Temple University Master of Science in IT Auditing and Cyber-Security Advisory Councilmen. Lastly, he has accepted invitations to join Delta Mu Delta International Honor Society, the Golden Key International Honour So
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