Queereaders discussion
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How to deal with offensive and abusive reader remarks
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~smooches~


More like if you DO respond, they win. That's how trolls work.

The question here is what is being won? I think you are taking reasonable steps by blocking posters you find offensive and asking Amazon to remove inappropriate reviews. The comments that you posted above show people with certain prejudices being made unhappy because of their own thinking, nothing more. Leave them to it.

Maybe he's right and it's worth the angst to confront this head on. Are there any examples of people taking that approach successfully I could learn from? Or just examples where it backfired...

It seems to me that you are taking reasonable action when posters actually cross a line. I certainly wouldn't say you are doing something akin to nothing. But to answer your question, I have seen a handful of stories where direct confrontation has backfired and none where it has been successful.

If he's not dealing with the same thing you are, then his point has no weight to it. Angry people on the internet aren't the same as a single person committing crimes, no matter how it's sliced.

That is very very true. Internet conflicts tend just to result in flame wars, where face to face has a greater chance of 'peaceful resolution'. I think I'll continue the 'proactive passive' approach, thanks!

I agree you should ignore the trolls, unless you enjoy masochistic conversations. And, don't let it bother you. It's impossible to debate stupid, bigoted people, especially those of 'faith''.


I only have three books out (all gay), and I've never received a homophobic review, nor has anyone reached out to me to say they found the book disgusting, offensive, etc.
I HAVE had religious and just plain immature comments pop up on my blog, and lately on my author FB page, but those have all been related to a particular post about LGBT culture or politics (and more recently related to a few of my posts related to racism and immigrant rights).
I delete and ban. I agree with folks above. You can engage in intelligent, respectful debate face-to-face (sometimes), but all bets are off in the Internet world of zero accountability. Based on the comments you shared, I don't see how any of those people were looking to engage in a conversation. At best, you could publish a response that they probably wouldn't bother to read.

More like if you DO respond, they win. That's how trolls work."
Keep in mind it's often not a "they" so much as a single person with a lot of screen names. Rational thought is not the order of the day. You will rise above this.


Over the last month sold exactly the same number of copies as previous months and no abuse/complaints.
Thinking of adopting it on covers for this series on other outlets as well if it will save me the grief of dealing with bigots.
Cheers
TJ
I write thrillers in which the lead character happens to be lesbian and yes the books do involve f/f romance. Lots of profanity, not much sex, definitely not erotica (sorry!) - they are thrillers.
I have only just started publishing them and am shocked by the amount of abusive messages I get on FB or people who complain about the character being lesbian. I have several a week I need to hide/ban from my FB page and have had to request Amazon to delete a review for being offensive (which they did). It's like I have managed to get onto some sort of organised hate list.
I keep copies of the messages and posts (they may form a book in themselves one day...) and I get messages like these - have cut out the profanity:
"I want my money back you ****. If I had known this book would be pro gay propaganda I wouldnt of bought it."
"Halfway through the book I suddently realised **** was a woman and I felt sick. You should have to declare in the book describtion that this is a gay book so people dont buy it."
"Your book was offence to god and nature. You ruined a good story by attacking the church and promoting your political ideas..."
And on, and on. As this is now becoming more than just an isolated thing, I get really angry about it (but I am not the confrontational type). How should I be dealing with it? This is what I do:
- if it comes on my FB page I hide the post and ban the person. I do not engage.
- if it comes on Amazon I tolerate it if I think the criticism is mostly literary rather than anti-LGBT (eg like this: "Some rather unlikely circumstances, a lot of four-letter words, and a lot of pro-lesbian polemics...Otherwise, not too bad.")
- but if the review is based almost entirely on hating the fact the main character is lesbian, then I have complained to Amazon and they have taken the review down. (I do support free speech, though not hate speech?)
- after one really ugly attack I thought OK, I will change the cover of my first book and put the flag on it, and I started doing that (on Kobo/Nook the cover has the flag in the top right corner) but then I thought, no, why should I?!
Should I react differently?
Should I engage with these jerks?
Should I let their reviews stand?
It makes me sad and angry, I guess I just should ignore it.
Thx in advance,
TJ
PS I should say I also get many lovely reader comments and posts and they are the majority which keeps me sane.
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