
“When you encounter a problem, the probability you’re actually looking at the actual root cause of the problem in the initial 24 hours is pretty close to zero, because it turns out that behind every issue there’s a very interesting story.� In the end, if you stick with identifying the true root causes of variation and eliminating them, you’ll have a predictable, in-control process that you can optimize.”
―
Working Backwards: Insights, Stories, and Secrets from Inside Amazon
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