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“Organizations which design systems ...are constrained to produce designs which are copies of the communication structures of the organizations.. the larger an organization is, the less flexibility it has and the more pronounced the phenomenon”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Broadly speaking, to acheive DevOps outcomes, we need to reduce the effects of functional orientation ("optimizing for cost") and enable market orientation ("optimizing for speed") so we can have many small teams working safely and independently, quickly delivering value to the customer”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“integrating the objectives of QA and Operations into everyone's daily work reduces firefighting, hardship, and toil, while making people more productive and increasing joy in the work we do.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Automated testing helps developers discover their mistakes quickly (usually within minutes), which enables faster fixes as well as genuine learning-learning that is impossible when mistakes are discovered six months later during integration testing, when memories and the link between cause and effect have long faded. Instead of accruing technical debt, problems are fixed as they are found, mobilizing the entire organization if needed, because global goals outweigh local goals.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Instead of project teams where developers are reassigned and shuffled around after each release, never receiving feedback on their work, we keep teams intact so they can keep iterating and improving, using those leanings to better achieve their goals.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Because we care about quality, we even inject faults into our production environment so we can learn how our system fails in a planned manner.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“The result is world-class quality, reliability, stability, and security at ever lower cost and effort; and accelerated flow and reliability throughout the technology value stream, including Product Management, Development, QA, IT Operations, and InfoSec.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“To mitigate these types of problems, we strive to reduce the number of handoffs, either by automating significant portions of the work or be reorganizing teams so they can deliver value to the customer themselves, instead of having to be constantly dependent on others.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“When new learnings are discovered locally, there must also be some mechanism to enable the rest of the organization to use and benefit from that knowledge into explicit, codified knowledge, which becomes someone else's expertise through practice.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“By choosing carefully where and how to start, we are able to experiment and learn in areas of our organization that create value without jeopardizing the rest of the organization. By doing this, we build our base of support, earn the right to expand the use of DevOps in our organization, and gain the recognition and gratitude of an ever-larger constituency.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“The organization of the software and the organization of the software team will be congruent”
― Eric S. Raymond, The Cathedral & the Bazaar: Musings on Linux and Open Source by an Accidental Revolutionary

“limit on [team] size ... ensures the team has a clear, shared understanding of the system they are working on. As teams get larger, the amount of communication required for everybody to know what's going on scales in a combinatorial fashion.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Another way we can enable more market-oriented outcomes is by enabling product teams to become more self-sufficient by embedding Operations engineers within them, thus reducing their reliance on centralized Operations.”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Instead of merely documenting the specifications of the production environment in a document or on a wiki page, we create a common build mechanism that creates all of our environments, such as for development, test, and production. By doing this, anyone can get production-like environments in minutes, without opening up a ticket, let alone having to wait week.s”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Make infrastructure easier to rebuild than to repair”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“Just because architecture is supposed to be stable, it does not mean that it should never change.”
― Gereon Hermkes, Scaling Done Right: How to Achieve Business Agility with Scrum@Scale and Make the Competition Irrelevant