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“once been a benefit to those now complaining. Back in the days when there was too much capacity, importers exploited the flexibility of contracts. Their deals obligated carriers to move a minimum number of boxes at a set price. But if the customer opted to move fewer, they did not have to pay a penalty. Now, the dynamic had reversed. Supply was tight, prices were astronomical, and the carriers were behaving like miners unleashed on a gold rush. The niceties of their previous dealings were ditched in the pursuit of a frenzied reach for lucre. “This is arguably the largest driver of the increased cost of consumer goods in our country,â€� Delves said. “This surpasses any tariff that’s put on anything.â€� There were certainly other factors behind soaring prices. Governments in major economies had dispensed cash to their citizens to help them manage the economic strains of the pandemic, which had boosted spending power. Decades of consolidation in many industries—from meatpacking to telecommunications—had placed companies in position to exploit disruptions as an opportunity to lift prices.”
― Peter S. Goodman, How the World Ran Out of Everything: Inside the Global Supply Chain

“From the railroads to trucking firms to warehouses, major companies had long treated their workers like costs to be contained rather than human beings with families, medical challenges, and other demands. Employers assumed that they did not have to worry”
― Peter S. Goodman, How the World Ran Out of Everything: Inside the Global Supply Chain