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“Psychotherapy research shows that when individuals feel listened to, they tend to listen to themselves more carefully and to openly evaluate and clarify their own thoughts and feelings.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Learn the rules like a pro, so you can break them like an artist.”
― Pablo Picasso

“If you approach a negotiation thinking the other guy thinks like you, you are wrong. That's not empathy, that's a projection.”
― Chris Voss, Never Split the Difference: Negotiating As If Your Life Depended On It

“I think there are two types of writers, the architects and the gardeners. The architects plan everything ahead of time, like an architect building a house. They know how many rooms are going to be in the house, what kind of roof they're going to have, where the wires are going to run, what kind of plumbing there's going to be. They have the whole thing designed and blueprinted out before they even nail the first board up. The gardeners dig a hole, drop in a seed and water it. They kind of know what seed it is, they know if planted a fantasy seed or mystery seed or whatever. But as the plant comes up and they water it, they don't know how many branches it's going to have, they find out as it grows. And I'm much more a gardener than an architect.”
― George R.R. Martin